Returns & Exchanges
At Pastificio Di Martino, we strive for excellence in every pack of Gragnano PGI pasta; however, due to the perishable nature of our products, returns are typically reserved for damaged or incorrect shipments. Please contact our customer care team within 14 days of receipt to resolve any issues with your order.
Inspect Your Order
Upon arrival, carefully check your package for any signs of transit damage or discrepancies in the items received.
Contact Customer Support
Email our support team with your order number and clear photographs of the damaged goods or the incorrect items provided.
Awaiting Authorization
Our quality control team will review your claim and provide a return authorization or process a direct replacement if applicable.
Resolution and Refund
Once approved, we will issue a refund to your original payment method or dispatch a fresh shipment of your favorite pasta shapes.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing